ISM Sports reserves the right to make any necessary changes to the program and that credit or refund is only available where ISM Sports does not incur cost as a result of cancellation, this includes late notice cancellation and unexplained absence.

  • ISM Sports reserves the right to offer make-up sessions to replace any cancelled classes. If there is non-attendance at the make-up session, then no further refund or credit option is available.

  • ISM Sports may cancel events and activities in circumstances not within our control, such as government announcements & holidays and severe weather inclement. We will attempt to provide alternative venues, days or times for re-arranged events.  In the event that these options are not plausible, we may be able to provide credits/refunds providing that ISM Sports does not incur cost which is detrimental to our business operations.  

  • Please note that refunds will only be processed through the original mode of payment, i.e cash will be made by cash refund, and online payments will be refunded through the online platform.

  • Any refund made to our credit card will be dependent on the processing timelines of your specific bank.

  • Any cancellation made by the customer, less than 48 hours before the paid classes, activities or rental period (in the event of a multiple booking this will apply to the first active date of the booking) will NOT be eligible for any amount of refund.

  • If a refund is agreed ISM Sports reserves the right to deduct 5% processing and admin fees

  • All refunds/credit are at the discretion of ISM Sports management.